Regulations of the AGGI online store

Placing an order by the customer means that he has read the following regulations
and accepts all the provisions contained below.

The following General Conditions of Sale regulate all sale contracts finalized between the Seller and the Client through the Website. Every purchase is regulated by the General Conditions of Sale in the version published on the Website at the time of the order by the Client. The Client is required to view the following General Conditions of Sale and accept them, in particular the pre-contractual information, before confirming the order. The Customer may at any time before the conclusion of the contract, take note of information concerning AGGI, geographical address, email address, information that is reported, including the following: HARY ul. Przewóz 34, 30-716 Kraków, NIP 6760013916, REGON 350234468; eshop@aggi.pl

To add an item to the shopping cart, select the desired size of the chosen item. Click the "Add to Cart" button. After the article has been added to your shopping cart, you can add other products of your choice to the shopping cart. If you want to complete the order, click on your shopping cart and follow the instructions in the ordering process. After receiving your order, an automated order confirmation will be sent to the email address you registered. If you do not receive an email from us, please also check your spam or junk email folder. You can view your current orders and orders from the past via your customer account. If you have any questions about the ordering process, please feel free to contact our customer service directly at eshop@aggi.pl , 24/7 and we will try to response within 24 hours from Monday to Friday, 9:00 a.m. to 5:00 p.m. CET (except for statutory ones Holidays).

The payment for a given order is equal to the sum of the value of all ordered goods and delivery costs. Payments for the order can be made by: - payment transfer to a bank account (prepayment), - payment via Paypal - payment with debit, credit card
The payment deadline for an order with prepayment is 3 business days. Payment account numbers and any details needed to make a payment will be provided in the summary orders and sent in a message to the e-mail address provided. The full bank account is also listed on the website e-Store in the "BANK ACCOUNT NUMBER" tab. If you want to pay via PayPal, please select the option "PayPal" in the "Payment method" order step. You will be automatically redirected to PayPal. If you are already a PayPal customer, you can log in there with your user data and confirm the payment. If you don't have a PayPal account yet, you can open a PayPal account and then confirm the payment. Returns are always credited back to the PayPal account used for the purchase.

The order will be processed as soon as possible (usually up to 24 hours from the moment the payment is credited), and no longer than 14 business days from the day the payment for the order is credited to our bank account.
We deliver ordered goods through the operator selected when placing the order. The buyer bears the delivery costs, which are given before placing the order. Delivery costs are also given in the SHIPMENTS & PAYMENT METHOD tab.
The delivery date may be extended if the product status indicates a longer delivery date or in the event of problems with the delivery of the goods - in this case, the e-Shop will inform the customer about the expected date of delivery.
Both parties may cancel the order if:
- the buyer has not paid the amount due within the specified period of receipt.
- no specific range
- at the customer's request, if the order has not been paid and / or sent.
- inability to verify the buyer’s data

Items that you do not like or do not fit can be returned within 14 days of receipt of the goods without giving a reason using the return form we have provided (check the DOCUMENTS tab) or by informing us by mailing to eshop@aggi.pl However, the right to exchange applies only to unworn, unwashed and flawless items from which the labels have not been removed.
We will return to the consumer all payments received from him, including the costs of delivery (except for additional costs resulting from the method chosen by the Consumer delivery other than the cheapest method of delivery offered by the Seller. Shipping cost is not refunded for orders from outside the EU area.
Please note that we can only accept size changes, so replace the same item with a different size. To do so, please attach the return and exchange form available in DOCUMENTS tab and inform our team by mailing to eshop@aggi.pl As soon as we have received the item to be exchanged, the new item will be sent to you.

If an article is delivered incorrectly or has a defect within the warranty period, you can return the defective article to us free of charge with the return label. Please let us know in writing what error the item has. We will review the article and then contact you to discuss further steps. Also lease attach the complaint form available in the DOCUMENTS tab.

RETURNS from the EU area
Returns should be direct to the following address: HARY - returns department, (AGGI) ul. Przewóz 34 (I p.), 30-716 Kraków, POLAND

RETURNS from other countries, outside the EU area
The return must be reported to us and confirmed by us. Please contact us at eshop@aggi.pl, we will provide you with confirmation and details of the return procedure.

Please also read the full store's regulations document

For more information please se our full Terms & Conditions document available in the DOCUMENTS tab.